Terms of Service

1. Services Provided

KultivateHer provides online 1:1 body recomposition, fitness, and nutrition coaching services, including:

• A custom training program built around your actual body, circumference, and the time you genuinely have available — not a generic plan you must force yourself into
• Personalized nutrition and macronutrient coaching tailored to your taste preferences, lifestyle, and any disclosed allergies, provided as educational guidance rather than prescriptive medical diets
• Direct coach access and weekly check-ins with personalized feedback, delivered via in-app and message-based communication (Mon–Fri, responses within 1 business day)
• Habit, progress, and macro tracking within the KultivateHer coaching app, including ongoing programming adjustments based on your recorded progress
• A grocery list generated around your taste and budget to reduce decision fatigue and support adherence to your nutrition targets
• Weekly form-check reviews to optimize muscle development and ensure every programmed repetition is working effectively for you
• Access to KH Mindset Mastery, including weekly live group sessions covering gym-specific, productivity, business, and lifestyle topics, along with accompanying workbooks and community access
• A complimentary KH waist trainer, included with enrollment subject to availability
• A monthly audit report provided approximately every 8 weeks, summarizing your tracked progress, adherence, and programming adjustments
• One complimentary health integration of your choice from the following: PCOS/PCOD, Autoimmune/Hashimoto's, Stress/Cortisol, or Hormone/Cycle support — provided as educational coaching, not medical treatment

Coaching is delivered primarily via in-app and message-based communication through the KultivateHer coaching app. Phone calls, video calls, or Google Meet sessions are included only as expressly defined in your specific program tier or as part of your scheduled 1:1 strategy sessions, and are not available on demand outside those terms.

We may assign you a personal transformation coach and may change coaches or delivery methods as needed while still providing substantially similar services. Example meal plans, recipe guides, and grocery lists are provided as optional educational guides, not prescriptive medical diets, and while we endeavor to match your preferences it is not possible to perfectly accommodate every regional, cultural, or dietary requirement worldwide.

You are responsible for selecting foods available in your region, making necessary swaps, and ensuring your meals fit your personalized calorie and macronutrient targets. The core deliverable is education and coaching so you can manage your own nutrition long-term, not custom daily meal creation by us.

2. Eligibility

Services are available only to individuals aged 18 or older who are legally able to enter into a binding contract.

3. Payments, Refunds, and 30-Day Service Delivery Guarantee

3.1 Program Fees and Payment Plans

Our 16-Week Accelerator program is a fixed-term coaching service with a set fee, payable upfront or via an approved payment plan. Payment plans are not cancel-anytime subscriptions; they are a way to finance the total program fee over time.

By enrolling, you acknowledge you are paying for access to our systems, coaching expertise, and a reserved client spot in a capacity-limited program, not for the passage of time alone.

3.2 All Sales Final (Change of Mind)

Except as required by applicable consumer law and our 30-Day Risk-Free Guarantee below, all sales are final. We do not offer refunds, credits, or cancellations for change of mind, lack of use or non-engagement, scheduling issues, personal preference, or dissatisfaction.

3.3 30-Day Service Delivery Guarantee (Delivery-Based)

You may request a refund under our 30-day guarantee if you follow the 16-Week Accelerator exactly as built — the training, the nutrition, the check-ins — and do not lose your first 5–10 lbs within the first 30 days, or if we fail to deliver core program components (example meal plans/recipe guides, custom training program, responses within 1 business day).

A refund under this guarantee is considered if you provide written, dated evidence of full participation and reach out to us at coaching@kultivateher.com.

3.4 Payment Obligations, Late Fees, and Collections

All payments are due as scheduled in your payment plan or subscription. Late payments may incur a $25 USD late fee and a 1.5% finance charge per 28 days on overdue amounts. We may pause access to services if payment fails. Unpaid accounts may be referred to third-party collections.

4. Pause Policy

You may request to pause your program for up to 14 days total during the term. Pause requests must be emailed to coaching@kultivateher.com at least 7 days before the desired pause start date.

A $50 USD pause fee applies per approved pause. Your program end date and payment schedule will be extended by the length of the pause. Pauses outside this policy are not permitted unless agreed upon in writing.

5. Early Termination & Settlement

The 16-week program is non-cancellable. If you request to exit early, KultivateHer may, at its discretion, allow early termination under one of the following options:

• Option 1 — Pay Remaining Balance in Full: You pay the entire remaining program balance immediately.
• Option 2 — Early-Exit Settlement: You pay 50% of the remaining contract value, plus a $199 USD early-cancellation fee, due immediately upon approval.

All early-termination requests must be emailed to coaching@kultivateher.com at least 7 days before your next scheduled billing date.

6. Auto-Renewal After 16 Weeks (Ongoing Subscription)

At the end of the initial 16-week term, your coaching will automatically continue as an ongoing 4-week subscription (Elevated Mastery), billed every 28 days, unless cancelled.

You may cancel the ongoing subscription at any time with 7 days’ written notice to coaching@kultivateher.com. There are no early-exit or settlement fees on the ongoing 4-week subscription once the initial 16-week term is complete.

7. Client Responsibilities

You agree to:

• Track nutrition daily and aim to hit your provided calorie/macro targets
• Complete all programmed workouts (3–4 per week)
• Track steps and activity as requested
• Submit check-ins, progress photos, and requested data on time
• Communicate issues promptly and honestly with your coach
• Follow coaching instructions to the best of your ability
• Use all materials for personal use only

Failure to follow these commitments directly affects your results. If an issue is not logged or communicated, we cannot troubleshoot effectively.

8. Meal Plan Guidance and Macros

Example meal plans and recipes are provided as optional guides, not prescriptive medical diets. You are responsible for selecting foods available in your region, making necessary swaps, and ensuring meals fit your personalized targets.

The core deliverable is education and coaching so you can manage your own nutrition long-term.

9. Conduct and Removal

We expect professionalism and respect across all interactions. Disrespectful, abusive, harassing, or disruptive behavior toward coaches, staff, or clients may result in immediate removal without refund or compensation.

If you fail to engage with the program (including communication or check-ins) for 21 consecutive days without notice, your account may be marked inactive.

10. Intellectual Property

All KultivateHer content — including meal plans, training programs, guides, templates, videos, framework systems, and community resources — is protected intellectual property. You are granted a limited licence for personal use only. You may not copy, share, reproduce, sell, or distribute any KultivateHer content without prior written permission.

11. Health, Medical Disclaimer, and Limitation of Liability

KultivateHer is not a medical, nutritional treatment, or psychological service provider. Coaching is educational and accountability-based only and does not replace professional medical advice.

You must consult a physician before beginning any new exercise or nutrition program and disclose all relevant medical conditions.

12. Service Interruptions

You are responsible for having reliable internet access and compatible devices. We may adjust or pause services due to operational emergencies or platform maintenance.

13. Non-Disparagement

You agree not to publicly defame, disparage, or misrepresent KultivateHer, its staff, or its services.

14. Chargebacks and Disputes

Before initiating any formal dispute or chargeback, you agree to contact coaching@kultivateher.com to explain the issue and allow us a reasonable opportunity to resolve it.

15. Client Data and Privacy

By joining KultivateHer, you consent to the collection and handling of your personal information as required to deliver services, processed in accordance with our Privacy Policy.

16. Taxes and Billing

You are responsible for any taxes, duties, or charges applicable to your purchase based on your location.

17. Governing Law and Dispute Resolution

These Terms are governed by applicable law. Any disputes will be resolved through good faith negotiation or confidential arbitration.

18. Entire Agreement and Updates

These Terms, together with your signed Coaching Agreement and Privacy Policy, form the entire agreement regarding KultivateHer coaching services.

19. Contact Information

For questions or support regarding these Terms, contact us at:

KultivateHer Coaching
Email: coaching@kultivateher.com