Refund Guarantee
Last Updated: October 17, 2024
Please read this refund guarantee carefully before enrolling in any KultivateHer program.
KultivateHer is committed to delivering real, sustainable results through our 16-Week Accelerator coaching program. This Refund Guarantee outlines the specific conditions under which a full refund may be requested.
1. Eligibility Conditions
To be eligible for a full refund, the following conditions must be met:
When enrolling in the 16-Week Accelerator, you must have a validated commitment to the process — meaning you are currently able to dedicate the time required to follow your custom training and nutrition plan, complete 3–4 structured training sessions per week, and submit weekly check-ins with your coach as prescribed.
You must have validated readiness, which includes having a reliable way to track your nutrition (via the coaching app or approved method), access to the equipment or gym environment needed for your program, and the ability to communicate with your coach through the app Monday through Friday. Cold engagement — defined as failing to log nutrition, complete workouts, or respond to your coach for more than 7 consecutive days without notice — does not fall under a validated commitment to the program.
2. Full Refund Eligibility
If the conditions above are met and you have gone through the full 30-day implementation period — completing every assigned training session, hitting your nutrition targets, submitting all weekly check-ins on time, attending all scheduled form check reviews, and maintaining daily communication with your coach — and you still do not lose your first 5–10 lbs, then you will be eligible for a full refund.
You must have done your part, meaning you have completed at least 6 one-on-one check-ins with your coach, participated in 2 form check reviews, attended daily or weekly accountability touchpoints with your coach, and submitted end-of-week progress reports as requested. If all of these have been completed and the results have not materialized, a full refund will be issued.
3. How to Request a Refund
To request a refund under this guarantee, contact us at coaching@kultivateher.com within 30 days of your program start date.
You must provide written, dated evidence that you completed all assigned training sessions, nutrition tracking, weekly check-ins, form check reviews, and coach communications as prescribed. This includes app logs, check-in submissions, and progress photos.
This guarantee applies only to clients who actively participate and follow the program exactly as directed. It does not apply to partial participation, self-modified plans, missed check-ins, or failure to communicate with your coach. Refunds are processed within 14 business days of approval.